Shipping Policy

Last updated: September 2026

Who we are

This website is operated by Hoarders Distribution Ltd (Company No. 15919394), trading as Sunny Isle. Contact: sales@hoardersdistribution.co.uk

1. Delivery areas

We currently deliver to addresses within the United Kingdom only, including England, Scotland, Wales, and Northern Ireland.

2. Delivery times

Orders are dispatched within 1 working day of being placed (Monday–Friday, excluding UK public holidays). Once dispatched, delivery is made within 48 hours.

Please note delivery times are estimates and may be affected during peak periods or due to courier delays outside our control.

3. Shipping costs

Free delivery on all UK orders of £30 or over
Orders below £30: a standard shipping charge applies at checkout

4. Order tracking

Where available, tracking details will be sent to the email address provided at checkout once your order has been dispatched.

5. Failed delivery or delayed orders

If your order has not arrived within 5 working days of your expected delivery date, please contact us at sales@hoardersdistribution.co.uk with your order number so we can investigate with the courier.

If a delivery attempt is made and you are not available, the courier will leave a card with instructions for redelivery or collection. We are not liable for orders that are returned to us due to repeated failed delivery where an incorrect address was provided.

6. Lost parcels

If your order is confirmed lost by the courier, we will offer you a replacement or a full refund at no cost to you. Please allow up to 10 working days from your expected delivery date before we can classify an order as lost.

7. Damaged in transit

If your order arrives damaged, please photograph the packaging and the damaged item(s) and contact us at sales@hoardersdistribution.co.uk within 48 hours of receipt. We will arrange a replacement or refund under your statutory rights.