Refund Policy

Last updated: September 2026

Who we are

This website is operated by Hoarders Distribution Ltd, a company registered in England and Wales (Company No. 15919394), trading as Sunny Isle. Our registered address is Flat 14, 29–39 Warlock Road, London, England, W9 3LP, United Kingdom. Contact: sales@hoardersdistribution.co.uk

1. Your right to cancel (UK Consumer Contracts Regulations 2013)

If you are a consumer in the United Kingdom, you have the right to cancel your order within 14 calendar days of the day you (or a person you nominate) receive the goods, without giving any reason.

How to notify us

You must inform us of your decision to cancel within the 14-day window by:

Email: sales@hoardersdistribution.co.uk — please include your order number and a clear statement that you wish to cancel; or
Post: Hoarders Distribution Ltd, Returns Department, Flat 14, 29–39 Warlock Road, London, England, W9 3LP

We will confirm receipt of your cancellation promptly by email.

2. Important: Hygiene and sealed goods

All of our products — including oils, butters, hair care blends, and wash products — are sealed for health protection and hygiene purposes at the time of sale.

Under Regulation 28(3)(b) of the Consumer Contracts Regulations 2013, goods sealed for health protection or hygiene reasons which have been unsealed after delivery are exempt from the right of withdrawal.

This means:

You may cancel and return any product that remains sealed and unopened within the 14-day cancellation window.
Once the seal on any product has been broken after delivery, the right to cancel under the Consumer Contracts Regulations no longer applies to that item.

This exemption does not affect your statutory rights regarding faulty or misdescribed goods (see Section 5).

3. Returning goods after cancellation

Once you have notified us of your cancellation, you must return the goods to us within 14 calendar days of notification.

Please email us at sales@hoardersdistribution.co.uk before returning any item and we will arrange return postage. We cover the cost of return shipping for valid cancellations under this policy.

Please send returns to:

Hoarders Distribution Ltd — Returns
Flat 14, 29–39 Warlock Road
London, England, W9 3LP

4. Refunds

Once we receive your returned goods and confirm they are sealed and in their original condition, we will process your refund within 14 calendar days of receipt (or within 14 days of you providing proof of return, if earlier).

Refunds are issued to the original payment method used at the time of purchase. We do not charge any administration or restocking fees for valid returns.

5. Faulty, damaged, or misdescribed goods (Consumer Rights Act 2015)

Your statutory rights under the Consumer Rights Act 2015 exist separately from and in addition to the 14-day cancellation right above. These rights apply regardless of whether a product has been opened.

If goods arrive faulty, damaged, or not as described, you are entitled to:

Within 30 days of delivery — a full refund (short-term right to reject)
Within 6 months of delivery — repair, replacement, or refund (we bear the burden of proving the fault did not exist at the time of delivery)
Up to 6 years from delivery (England and Wales) or 5 years (Scotland) — a potential claim for breach of contract, subject to proof

For faulty or damaged items, please contact us at sales@hoardersdistribution.co.uk with your order number and photos of the defect where possible. We will cover all return costs for faulty, damaged, or misdescribed items.