We are committed to providing quality products to our customers. While we hope that you are always satisfied with your Sunny Isle purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.
- * Returns must be made within 30 days of your receipt date for a refund.
- * Merchandise must be in its original, unopened, and unused condition.
- * We regret that we do not refund original shipping costs with the return.
- * You may be responsible for the return shipping & handling charges, which may not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
- * Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
- * All returns will be credited to the original payment method used at the time of purchase.
- * Returns will be processed within 1-2 weeks of our office receiving your item.
- * Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
- Only items purchased on www.jamaicanblackcastoroil.co.uk may be accepted for a return. Items purchased from another retailer cannot be returned or exchanged at retailers that sell any Sunny Isle products.
Please contact customer service with any questions by email at email@example.com or by phone at 305-393-8826
Please Note: Empty containers cannot be accepted for refund.
- * We are happy to exchange any merchandise that is defective, damaged or unused. If you will need to exchange your product, please review the information below.
- * We accept exchanges on items purchased on www.jamaicanblackcastoroil.co.uk only up to 30 days after the original purchase.
- * Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange.
- * If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.
- * You may be responsible for the return shipping & handling charges, which may not be refunded.
Please Note: Empty containers cannot be accepted for exchange.
DAMAGED PRODUCTS POLICY
If you receive an item that is broken or damaged, you may contact customer service within 30 days for a replacement. Items will not be replaced after 30 days. Please contact customer service with any questions by email at firstname.lastname@example.org or by phone at 305-393-8826
JBC Distributors Inc cannot guarantee the quality or authenticity of Sunny Isle products sold by non-authorized retailers. Purchasing Sunny Isle products from unauthorized resellers forfeits our limited warranty. This includes non-authorized retailers on Amazon®.” Please click here for our limited warranty.